Modules

Service Management

Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.

Contract Management

Epicor Contract Management used in conjunction with
Epicor Field Service ensures the timely and accurate
execution of service contracts. Additionally, this solution holds the historical activities against the contract to better meet customer expectations.

• Service Contracts
• Service Call Center Workbench
• Warranties
• Service-Level Agreements

Field Service

Epicor Field Service is designed for people who install, repair, or service offsite or at the plant or depot. You can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface,
so a dispatcher can track all stages of each service call with just a few mouse clicks.

• Inventory Allocations
• Service Call Center Workbench
• Labor Charges
• Material Charges
• Time and Material Billing
• Tracking Service Inventory
• Returns
• Cost-Of-Service
• Automated Dispatching

Case Management

Epicor Case Management is fully integrated with Field Service for easy access to dispatching field activities and providing field service representatives access to online knowledgebases, existing customer field service calls, warranty information, and service contracts.

• Contact Management
• Communication
• Traceability

Returned Material Authorization

Enhanced return processing offers enterprise-wide tracking of pending returns and disposition of these parts by unique RMA number. Enter information about returns, and transfer that information to the different groups that may need to take action (e.g., inspection, billing and order processing). Armed with full notes capabilities and document management functionality, tracking the steps of a returned part for requirements certifications is inherent in the system..

• Unique RMA Number
• Non-Nettable Bins
• RMA Disposition
• Credit Request
• Returning Serialized Parts
• Notes
• Reason Codes
• Cost Of Returns
• Epicor Portal
• Quality Assurance

For further information, please contact us at (852) 2581 9373 or email at salesenquiry@polyasia.com

For the product details, please refer to the official web page of Epicor Software Corporation at http://www.epicor.com