Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.

Microsoft Dynamics NAV (formerly Microsoft Navision) helps you increase the profitability of your sales and marketing efforts by giving employees throughout your organization simultaneous access to continuously updated online information.

You make smarter decisions faster based on accurate information about every contact. A precise overview of your contact information at the touch of a button makes you more efficient and improves your customer service. Everyone in your organization gets the complete and accurate information they need to interact with customers in a profitable way. You can also automate routine tasks to make your work environment simpler and more efficient.

Microsoft Dynamics NAV also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it, and grow at your own pace

Increase sales success, deliver superior customer service, and make informed, agile business decisions with Epicor iScala CRM. Accessible from Microsoft OutlookR and the Web, Epicor iScala CRM is easy to use, customize, and maintain, integrates with the Epicor iScala ERP system, and scales to grow along with your business. Epicor iScala

CRM is based on Microsoft CRM, with Microsoft CRM functionality embedded in Epicor iScala's business processes. With Epicor iScala CRM you can increase sales success by shortening the sales cycle, improving pipeline visibility and close rates with leads and opportunity management, automated sales processes, quote creation, and order management. Applying a two tier approach to lead management, you can increase the quality of leads and make sure that your sales people only receive the most highly qualified leads.

Customer Relationship Management (CRM) controls all aspects of a company’s interaction with its customers and potential customers from generating the lead, developing the opportunity, taking the order, producing the goods, shipping the goods, getting the cash and supporting the customer. Throughout this process, CRM allows the customer to be tightly involved within the entire supply chain process via the Web-based Customer Connect modules.

With single sources customer information, from sales, engineering, production, and shopping to finance, everyone is step with customer demands. The CRM suite for manufacturing is designed to enable your organization to create and build a lasting relationship with your customers.