Our Services

Software is only one element of your solution. Effective implementation and on-going support maximizes your investment, and helps you achieve the shortest time to value.

We provide everything you need to get your software up and running, and keep it running smoothly. We provide a complete software, implementation services, training, and on-going support. The wide array of support options available to every Vantage users ensures that, from day one, you’ll always have someone knowledgeable to turn to for Vantage software services and support.

A Total Support System

If you have questions or problems regarding your Vantage software, we’ve developed a comprehensive support system to handle your issues quickly and efficiently. Support is a available to you through the application itself, on the Internet, in person, over the phone, or via fax. Whichever option you choose, you will receive the in-depth support you need.

Application Support

Comprehensive support of the Vantage application provides you with an immediate resource who can offer assistance in day-to-day utilization of the software. We can offer guidance for your use of the software and resolve product functionality questions.

Product Development

Every organization participating in the maintenance program contributes to, and benefits from, the development of the software. Product patches include critical product updates and high priority functionality improvements. Major commercial releases deliver hundreds of standard functionality improvements and substantial technology improvements as a way to guarantee your software investment.

Service Quality

To ensure we are providing industry-leading service, we employ a variety of tools to monitor our performance. A variety of customer surveys and management monitoring tools provides you with methods to provide your feedback.

Technical Services

If you question goes beyond basic software-related issues, Poly-Asia staffs an experienced team of Technical Support professionals. Not only does this team help handle questions regarding the on-site installation of your Vantage software, they are also available to resolve all customer system-down issues as quickly as possible.

For further information, please contact us at (852) 2581 9373 or email at salesenquiry@polyasia.com

For the product details, please refer to the official web page of Epicor Software Corporation at http://www.epicor.com