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Modules > eBusiness Suite

eBusiness Suite

customerConnect

The customerConnect application gives you tools to effectively manage the entire customer relationship—from the time they are a lead generated from a marketing program through providing service after the sale. Vantage customerConnect moves your organization beyond traditional CRM.

customerConnect extends its CRM solutions and provides customers with improved access to information through the StoreFront and customer portal.

• Storefront and customer portal
• Self-service
• Online RFQs
• Single login
• One process
• Web-enabled product configurator
• Security
• Customer satisfaction
• Online catalog
• Related web sites
• Extensive search
• Personalization
• HTML editor support

supplierConnect

With supplierConnect, you have a better understanding of supplier relationships and a more effective mechanism for managing them. Suppliers have access to the information they need to provide the highest level of service. And, perhaps more importantly, you have a comprehensive view of your suppliers, so you can analyze and evaluate their performance to make strategic sourcing decisions.

• Supplier Portal
  
  This portal allows suppliers to manage their relationship with you over the Web. Vendors have online, instantaneous, up-tothe- second, secured access whenever and wherever they choose. This is a powerful tool for reducing supply chain inefficiencies by responding to RFQs, acknowledging or rejecting purchase orders, requesting changes to purchase orders, account management, reviewing inventory levels, checking payments, as well as drilling down to all associated information.
  
• Supplier Workbench

  Open up a gateway for your suppliers to access important information from your Vantage system, freeing up your procurement staff from time-consuming phone calls, faxes and e-mails. The workbench enables your suppliers to track their RFQs and POs online.

  • Scheduling
  • Easy access
  • Negotiations
  • Change purchase order dates
  • Eliminate errors
  • Security
  • Electronic marketplace
  • Reduced costs
  • 24x7 access
  • RFQ notification

salesConnect

salesConnect allows your sales representatives and partners to access and update critical prospect information—from anywhere, at any time.

• Out of the office—not out of touch
• Security
• Eliminate errors
• Electronic files
• 24x7 access
• Task lists
• Sales roles
• Personalization

Electronic Data Interchange

Electronic Data Interchange (EDI) is the traditional form of exchanging information electronically and is utilized by many mid- to large-sized suppliers to manage their supply chains more efficiently. Vantage EDI provides an interface for managing and exchanging electronic documents with your trading partners. It offers direct integration with your Epicor data, reducing the turnaround time on schedule changes, additions and eliminating potential data entry errors. The Epicor solution development team is experienced in making EDI work in various environments and can offer enhanced functionality that is tailored to the EDI needs of your business.

• Transactions
• Trading partners
• Documents
• Updates
• Implementation
• Audit
• Ease-of-use
• Net change
• History
• Third-party suppliers

For further information, please contact us at (852) 2581 9373 or email at salesenquiry@polyasia.com

For the product details, please refer to the official web page of Epicor Software Corporation at http://www.epicor.com