Our Services

Every business has its own operating complexities and issues to deal with. Sometimes these issues are not so obvious to identify and find solutions for in a new system. To keep the problem identification and resolution process under control, the most economical solution is to hire our knowledgeable highly qualified consultants to ensure your project is a success. Lets face it, the price of failure is almost always too high - even if you think you have sufficient internal resources with ability - why take a chance? If you consider the time you would otherwise spend planning, managing, implementing, identifying and resolving problems, - there is no issue - we save you money hands down.

There are plenty of other ways that hiring our experts add value. Outsiders always bring a measure of independent objectivity to a project. If you want to take the internal politics out of a situation then involve us as a neutral third party. You need skilled project leaders, organizers, communicators, and diplomatic listeners, who also have functional expertise in Scala. People with these skills will be respected and listened to by your staff. In addition to being solutions oriented they have to be credible and honest in their approach. We have these people.

Our involvement in creating the right solution can add value to your company. We see best business practices and the Scala toolbox at work in many different industries, and in different hardware and software environments every day. - Simply put, there are things that only skilled consultants who "live" Scala business solutions can know and offer to you.

In summary we believe that our contribution to your Scala implementation and its ongoing support are critical to achieving your objectives. We know that our assistance will get your installation on-line quicker, and with the least number of problems. In this way you get the best and most timely benefit from your investment in Scala.

Post Implementation Support

Maintenance paying customers are entitled to telephone, fax & e-mail support on a continuous basis. For customers with the appropriate communications tools, a level of dial up support is also available. Our Hong Kong support desk operates five days a week, 9am to 5pm Monday to Friday. Our staff speak both English and Cantonese.

Within the framework of their maintenance contract, Scala users are entitled to all service releases for the software they have licensed. Scala also offers an internet site support site, including an open users forum.

If for some reason we cannot immediately solve a program problem at our hot-line, we will advance the issue in a formal log to Scala's Asia-Pacific Support Centre (APAC). We stay in close contact with them to ensure that your issue will get attended to in the shortest possible time.

Training

Thorough training is another important component of a successful Scala installation. It starts with the Core Team Training sessions that we normally carry out during the initial portion of a project. These sessions are designed to introduce key project team members to the core functionality of the product. It continues through end user training and scenario testing, where users learn both what to do, and how the system will respond and report on their inputs. Finally we offer additional follow-up training once your installation is completed.

Most Scala education is done individually, per customer, at their workplace. In this way, training can be better tailored to the organisation's specific functional requirements, system set up, and user's competence level. Our professional consultants will design learning materials and user guides according to the specific needs of our customers. In a few locations Scala itself operates what are referred to as Scala Academies, which cater specifically to client training in a classroom environment using full time Scala instructors. Currently Scala China is in the process of establishing such a training facility in Shanghai.

For further information, please contact us at (852) 2581 9373 or email to salesenquiry@polyasia.com.

For the product details, please refer to the official web page of Scala Business Solutions at http://www.scala.net