Our Services

With support, we mean mainly telephone, fax & e-mail support which is available for the users on a continuous basis. The possibility to be able to call to get questions answered directly and to be able to get advice how to use Accpac is very much appreciated.

Within the framework for the maintenance contract, Accpac users get new versions of the software and we would provide upgrade service. It is in the best interests of Poly-Asia to provide latest PTF (Product Temporary Fix) information available to all Accpac users.

For the problem of suspected Accpac Program Bugs, we would refer the case to ACA Pacific Hong Kong We would closely contact them to get the reply in the shortest possible time.

With the standard features of Accpac, there would be different sets of usage depends on different companies. Thus, our consultants will design different implementation plans to new Accpac clients. Most Accpac education is done individually per customer, where an education is tailor-made with consideration for the user's background, organization, and which modules shall be used. For basic training, there are standard training courses through many leading education institutions. A good solution is to combine these two types of training. Thorough training is the best guarantee for a successful Accpac installation.

We provide on-site and classroom training for new Accpac clients and clients having the Accpac system being upgraded. Our professional consultants will design the training material according to the specific needs of the customer.

For the product details, please refer to the official web page of Sage Software, Inc. at http://www.accpac.com